About the Role
We are seeking a senior Aftersales leader to transform our regional spare parts business from a traditional back-office function into a high-performance, sales-driven, customer-focused operation.
Based in Tashkent, the General Manager – Spare Parts will lead commercial growth, enforce Toyota Parts Operations standards, and work directly with distributor and dealer teams to elevate execution, capability, and results across Central Asia.
This is a hands-on leadership role requiring deep Toyota distributor experience, strong field presence, and the ability to drive disciplined performance management through PDCA.
Key Responsibilities
1. Business Transformation & Performance Management
• Lead the transition of the parts organization into a proactive, results-oriented sales and service engine
• Own the technical preparation of the Annual Business Plan (ABP) and support dealer ABPs to ensure alignment with regional targets
• Institutionalize PDCA methodology through structured monthly and quarterly performance reviews
• Manage regional budgets with a clear focus on sales growth, inventory efficiency, and ROI
2. Dealer Support & Capability Building
• Spend significant time in the field coaching distributor and dealer teams on:
• Parts identification and EPC accuracy
• Warehouse flow and stock discipline
• Counter sales, upselling, and lost-sales management
• Conduct technical audits to ensure full compliance with Toyota Parts Operation (TPOK / TMC) standards
• Lead systems training on Toyota EPC, Microcat, and Dealer Management Systems
3. Sales Development & Market Penetration
• Design and execute wholesale and fleet parts strategies to win share from parallel imports and independent workshops
• Conduct competitive pricing surveys and adjust pricing structures to protect Genuine Parts competitiveness
• Develop incentive schemes for dealer parts managers linked to sales growth, purchasing performance, and stock health
4. Commercial Operations & Inventory Excellence
• Manage parts ordering systems to maintain optimal stock profiles aligned with market demand and model mix
• Actively reduce non-performing stock through redistribution and obsolescence prevention
• Oversee Vehicle-Off-Road (VOR) order handling to minimize customer downtime and improve service throughput
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Required Experience & Skills
• Mandatory: Hands-on experience at a Toyota Distributor level in Aftersales / Parts Operations
• Strong mastery of the Toyota Way, TPOK, and TMC Parts Operation standards
• Proven experience with:
• Parts ordering systems and WMS
• Toyota EPC and advanced Excel usage
• PDCA and formal business planning
• Willingness to travel frequently across Central Asia
• Languages:
• Professional English (reporting and coordination)
• Russian is a strong advantage
• Personal profile:
• Energetic, proactive, and resilient
• Comfortable leading cultural and commercial transformation
• Strong coach with high field presence
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Performance Measures (KPIs)
• Growth in parts sales and successful shift to a proactive sales model
• Achievement of Annual Business Plan targets
• Audit performance against TPOK / TMC standards
• Measurable improvement in dealer and distributor staff capability
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What We Offer
• Senior leadership role within an authorized Toyota distributor network
• Competitive compensation package aligned with distributor-level expertise
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• Annual return air ticket to home country (including family)
• Company-provided accommodation and company car
• Long-term career growth within a regional organization
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How to Apply
Please submit your CV and a brief cover letter via tevris.com.
About the Company